How to post a Session Log
Adding a Session Log to a Xumm Support ticket
It is often helpful to include a copy of a Xumm Session Log in tickets to assist in troubleshooting issues.
To view attach a Session Log to an Xumm Support ticket, please follow these instructions:
Launch Xumm, then press the Settings button.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FAbdIkX0i9f4t8I5uDdYL%252FSettings%2520button.png%3Falt%3Dmedia%26token%3D41190fad-3349-4469-b166-e62521bf1c3e&width=768&dpr=4&quality=100&sign=1ab259ae&sv=1)
Tap the Advanced option.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FNsYY0CkH06i7aFmWMMqg%252FAdvanced%2520button.png%3Falt%3Dmedia%26token%3D6420ece2-9c52-4621-8215-cabbd34d6973&width=768&dpr=4&quality=100&sign=6d5be9f5&sv=1)
Tap the Session Log option.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FoPwuP9Dy4DFKerm77Jws%252FSession%2520log%2520option.png%3Falt%3Dmedia%26token%3D72a3634b-0809-419b-b8a6-16306025c6a1&width=768&dpr=4&quality=100&sign=6abef1a4&sv=1)
On the Session Log screen, press the meatballs menu
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FEdiVlxTVv7ALFTXeK2iI%252FSession%2520Log%2520-%25202.png%3Falt%3Dmedia%26token%3Db985183c-3b16-4160-8ee7-eff4b8301827&width=768&dpr=4&quality=100&sign=ab7a0604&sv=1)
then press the Copy option.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FGRCdSCN2F6WfscOCUqN3%252FCopy%2520option.png%3Falt%3Dmedia%26token%3Dbc4414b2-e5e1-433f-bb72-adb0287aade5&width=768&dpr=4&quality=100&sign=ba0b5ccd&sv=1)
Press the back arrow.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252F8kEA4qPfyNE0EjkR0Zde%252FSession%2520Log%2520-%25203.png%3Falt%3Dmedia%26token%3D0010d39e-df1e-4ee3-9fd2-f76f0d3f0079&width=768&dpr=4&quality=100&sign=9566e257&sv=1)
Press the back arrow again.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252F8h7rNdrrNlIdo1cWDSsQ%252FSession%2520log%2520-%2520option%2520-%25202.png%3Falt%3Dmedia%26token%3Ddb9c7a7f-afef-4b5c-9966-fda5883832da&width=768&dpr=4&quality=100&sign=32e8f288&sv=1)
Press Questions & Support option
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FC7DEhEsYLlcdkiJnxOGg%252FQuestions%2520and%2520Support%2520option.png%3Falt%3Dmedia%26token%3D53ae12a1-0bcc-4a81-b9a9-5bb92917dbd6&width=768&dpr=4&quality=100&sign=1d744ae5&sv=1)
If you are already dealing with a support agent and they have requested that you send a Session Log, choose the ticket you have been working with. (Otherwise, choose Ask a question)
Press Write a reply.
Press and hold inside the text box then choose Paste.
![](https://help.xumm.app/~gitbook/image?url=https%3A%2F%2F3221812686-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FMiHAzvIPISVuuzt0AeOR%252Fuploads%252FAWcJQ1AXi0fb0QcNmH6I%252FAdd%2520a%2520Reply.png%3Falt%3Dmedia%26token%3D3518581a-72b8-4c4c-b345-390ad0b290ff&width=768&dpr=4&quality=100&sign=2459b56d&sv=1)
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