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Xumm & Fractal ID

Going through KYC with Fractal ID

Who is Fractal ID?

Fractal ID is an identity provider who offers KYC services to various blockchains.

What do they offer?

Fractal had a reward campaign with Ripple, in which Fractal ID users who met the following criteria would be rewarded with 11 XRP tokens:
  • Have an approved Plus level KYC in Fractal ID
  • Have an XRPL wallet (Our KYC process allows users to onboard directly with Xumm)

Is the program still active?

As of October 20, 2023, the program is no longer active.
For more information about Fractal ID and their programs please contact directly at:

What is the relationship between Fractal ID and Xumm?

Fractal ID's program required an XRP Ledger wallet in order to participate. Xumm is the premier wallet on the XRPL so many people chose to go through the KYC and direct the funds to their XRPL accounts managed by Xumm.
There is currently no partnership or business relationship between Fractal ID and Xumm.
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What if I encountered problems with the Fractal ID process?

Fractal ID have their own Customer Service team dedicated to providing support for their products and services. They can be reached here:

My 11 XRP never arrived in my XRPL account. Should I contact Fractal ID about this?

Yes. Fractal ID have their own Customer Service team dedicated to providing support for their products and services. They can be reached here:

I contacted Fractal ID Customer Service and they told me to contact Xumm Support.

Unfortunately we were not involved in the partnership between Ripple and Fractal ID and have no information about their KYC processes. If you were directed to contact Xumm Support, please try reaching out to Fractal ID Customer Service and request that they can contact us directly regarding the issue you are encountering.
Fractal ID Customer Service can be reached here:
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